Report Suspicious Activity

Contact support@uken.tech with the subject “Suspicious Activity” if you encounter suspected impersonation, fraud, account misuse, misleading listings or an unsafe product. You can also report an unexpected agent action, an unrecognised order or payment, or concerns that a Seller Agent received information beyond what you intended to share.

Include the relevant link, date and time, account or order reference, and a short description. If useful, attach a screenshot with unrelated personal information removed. Do not send passwords, verification codes, full card details, private keys or other people’s confidential information.

Take immediate protective steps when needed

If a payment appears unauthorised, contact your bank or payment provider promptly as well as UKEN MALL. If a product may be dangerous, stop using it where safe to do so. For an immediate threat to personal safety, contact local emergency services.

Report-handling and privacy information: [REPORT_HANDLING_AND_PRIVACY_URL]. Further information may be needed to assess a report. Reporting does not itself confirm wrongdoing or guarantee a particular outcome. This channel does not authorise testing or accessing another person’s account or data.