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For support, describe what you were trying to do, what happened and the outcome you are requesting. Include the relevant product link, order number or task reference, if available. For an agent issue, explain whether it concerns product entry, a Buyer Agent task, a Seller Agent recommendation or a permission you granted. Share only the relevant part of a conversation or screenshot.

If a booking or purchase was completed on another provider’s website, include that provider’s name and contact its support team for actions managed in its system. You may also contact UKEN MALL about our own service or referral.

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Shopping, orders, accounts and agent-related issues: support@uken.tech
Merchant onboarding, creator collaborations and technology partnerships: partnerships@uken.tech
Career enquiries: careers@uken.tech
Media enquiries: media@uken.tech